facilities management company

6 ways to reduce call wait times

6 ways to reduce call wait times

“Your call is important to us” is a phrase commonly used by call centers right before they put you on hold and make you wait. Making customers wait for whatever reason can be a frustrating experience, even if it’s just for one minute. Like any other person, customers too have responsibilities and possibly jobs to attend to. If you make them wait or put them on hold, you’re wasting away their precious time. It’s also quite understandable that in some situations call waits can’t be avoided. However, they shouldn’t get to a point where customers are put on hold every…
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How to deal with unhappy staff

How to deal with unhappy staff

  Few things are worse in a workplace than unhappy staff. When morale is low it can affect every aspect of the business from profitability to staff retention. If left unchecked, it can harm your bottom line and halt the progress of even the fastest moving company. So if you’ve got a case of the office blues, what can you do? Keep reading to find out. Get to the root of the Problem If you spend any time on social media you have seen articles and memes joking about how companies address gross employee dissatisfaction with a pizza party. Don’t…
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